Presumably this is long since sorted - I've only registered today and was just reading through the various posts - but I had a similar problem on 06 Zaf 1.9cdti after rear screen blew out in heat last summer and the glass fragments went down inside tailgate panel & jammed lock mechanism. Only way I could sort it was to use hex key through the access hole on the inside of rear tailgate - always carry this in the car now as the problem keeps recurring.
the problem may be a blown fuse in position 7 or 8 in the fuse box under the bonnet next to the battery, it is on the same circuit as the windsreen washers and so with the bad weather we 've been having i have seen alot of the zafiras with the same problem.if the fuses are okay check the micro switch in the handle as they also suffer from this as well.
i hope this helps,craig.
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